The legal scenario across the globe has witnessed a revolutionary change. With the parties moving to the court to get justice, to the alternative dispute resolution techniques such as arbitration, mediation, negotiation and conciliation being adopted, the 21st century tech-oriented era demands digitization of the legal field also. This proposition gives birth to the concept of ‘Online Dispute Resolution” or more popularly has been known as the “Virtual Hearing Platform.” Online Dispute Resolution is the process of resolving the disputes among the disputing parties using e-techniques. Bygone are the days when disputes mandated the parties to move to the court to secure justice. This technique is popularly used in the corporate filed to resolve the multi-billion dollar deals and disputes among the disputing parties. The modern day court does not only witness civil and criminal matters, but also a great deal of corporate and commercial cases too. With transnational business taking place globally across the world, it becomes nearly impossible for the business houses to even have their disputes via in-person. This mode of access to justice is very popular in foreign countries as compared to India.
The present paper seeks to analyze the use of Online Dispute Resolution Mechanism as a tool to gain access to justice.